eBooks

121415-jumpstart-ebook-550x386

Jump-Start Your Contact Center For Mobile Customer Engagement

Download this free ebook that answers the Top 5 questions about how to get started with customer-texting for service.

Download
heywire-security-image

HeyWire Security (Whitepaper)

Download this free whitepaper to learn more about HeyWire’s security stance and process.

Download
HeyWire-10-Reasons-eBook

10 Reasons to Text-Enable Your Business

Business communications seem stuck in the 20th century. Though most everyone uses email and has a website, for almost all organizations, the phone call remains the most important point of…

Download
HeyWire-Whitepaper-Text-Messaging-Guidelines-for-Businesses-09-15-1

Text Messaging Guidelines for Businesses (Whitepaper)

A Primer on Regulations and Best Practices

Download
RB-customer-preview

Customer Support Live Texting Survey (Research Brief)

Insight into consumer preferences for customer support and to gauge their overall satisfaction (or lack thereof) with the overall support process.

Download
RB-business-preview

Business Text Messaging (Research Brief)

Insight into the use of text messaging in today’s business world and identified relevant trends.

Download
IG_TextingforSales_th

Texting for Improving Sales (Infographic)

Professionals are texting for business and improving sales result. One customer cites, “21% increase in sales close rate,” and “33% decrease in length of sales cycle.”

Download
IG_Customers_want_text_th

Customers Prefer Texting for Support (Infographic)

The goal of this research is to gain insight into customer preferences for customer support and to gauge their overall satisfaction (or lack thereof) with the overall support process.

Download
IG_Customers_want_text_th

Messaging in Business (Infographic)

The goal of this research into the business communications market is to gain insight into the use of text messaging in today’s business world and identify relevant trends.

Download
CallText