LiveMessage for SMS OR Messenger

$65 per agent per month

(Single message type)

LiveMessage for SMS AND Messenger

$95 per agent per month

(Multiple message types)

Customer initiated, 2-way conversations on mobile Yes Yes
Company initiated, 2-way conversations to mobile (SMS Only) Yes
Company initiated triggered outbound notifications to mobile; turn 2-way conversations (SMS Only) Yes
Message enable existing 800 & business numbers (SMS Only) Yes
Seamless & automatic saving of conversation history to SFDC Yes Yes
Familar agent console experience (no training!) Yes Yes
Integrated routing through Omni-Channel Yes Yes
Bots for simple info gathering before agent escalation Yes Yes
Configurable auto-responses & screen pop Yes Yes
Leverage pre-configured auto responses Yes Yes
Customer initiated conversation from Messenger using 2-way (Messenger Only) Yes
Unlimited Global Messenger messages (Messenger Only) Yes

LiveMessage for SMS OR Messenger

$65 per agent per month

(Single messaging type)

Customer initiated, 2-way conversations on mobile
Customer initiated, 2-way conversations to mobile
Customer initiated triggered outbound notifications to mobile; turn 2-way conversations
Message enable existing 800 & business numbers
Seamless & automatic saving of conversation history to SFDC
Familar agent console experience (no training!)
Integrated routing through Omni-Channel
Bots for simple info gathering before agent escalation
Configurable auto-responses & screen pop
Leverage pre-configured auto responses

LiveMessage for SMS AND Messenger

$95 per agent per month

(Multiple message types)

Customer initiated, 2-way conversations on mobile
Customer initiated, 2-way conversations to mobile
Customer initiated triggered outbound notifications to mobile; turn 2-way conversations
Message enable existing 800 & business numbers
Seamless & automatic saving of conversation history to SFDC
Familar agent console experience (no training!)
Integrated routing through Omni-Channel
Bots for simple info gathering before agent escalation
Configurable auto-responses & screen pop
Leverage pre-configured auto responses
Customer initiated conversation from Messenger using 2-way
Unlimited Global Messenger messages
  • **For U.S. & Canada, each SMS license includes a starter pack of 500 messages
  • **For International, each SMS license includes a starter pack of 300 messages
  • **Additional SMS messaging packs can be purchased – $30.00 for 1,000 messages
  • **SMS message overage costs may apply
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