Customer Success

See Why Our Customers Love LiveMessage (formerly LiveText Agent)

Salesforce LiveMessage Helps NCR Reduce Cost per Contact by 75%

NCR is seeing increased CSAT and NPS scores based on customer response to the texting channel. In addition, Salesforce LiveMessage has helped NCR

  • save 50% over the cost of voice calls.
  • realize a 10X agent utilization rate over phone calls.
  • shift nearly 20% of phone calls to SMS text.
Download NCR Case Study

LiveMessage Helps ME to WE Increase Engagement by 80%

Me to We found that email was no longer an effective communication channel, specifically with teens (their target audience). Salesforce LiveMessage has helped Me to We

  • more easily connect with youth and their families.
  • create efficiency around communication.
  • increase response rates – by 80%!

Some LiveMessage Customers

  • hawaii-life
  • convergent-dental
  • your-health-pro
  • we-ship-floors
  • unc-cancer
  • nurtur
  • ncr
  • motif
  • lamacchia
  • jarden
  • hotze

We are completely committed to the success of our customers. As a result, we are proud that all of our customer reviews have a 5-star rating on the Salesforce App Exchange.  

Why has every customer given us an excellent rating?  Because of the success they have had with our products and because of the outstanding support we provide every user – read the reviews on the AppExchange.