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Dreamforce 2016 Post Two: The Recap

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Dreamforce 2016 was as action packed as expected. To close this one out, I’ll recap the announcements and dig deeper into a few subjects that I mentioned in my 1stpost. Salesforce Einstein was the big topic of course, but there…

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How HeyWire Could Provide a Boost to Salesforce’s Service Cloud

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Earlier, we discussed Salesforce’s (CRM) acquisition of HeyWire. HeyWire will be integrated with Salesforce’s Service Cloud. Service Cloud capability enables companies to deliver customized customer service and support. Meredith Flynn-Ripley, HeyWire’s CEO and cofounder, stated in a blog post that…

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Marc Benioff’s Dreamforce keynote: 5 takeaways

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Salesforce CEO Marc Benioff on Wednesday delivered the keynote address at the Dreamforce 2016 conference, which this year drew more than 170,000 to San Francisco. He stressed his company’s philanthropic efforts and its business partnerships, sharing the stage with everyone…

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Salesforce Hypes Einstein AI At Dreamforce

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Salesforce continues to sing the praises of its new artificial-intelligence capabilities. The customer relationship management (CRM) software provider has spent multiple keynotes in its Dreamforce event demonstrating how Einstein AI – announced last month – integrates with Salesforce’s various clouds. The company…

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Salesforce Customers Say They Are Ready for AI

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If Salesforce delivers artificial intelligence as part and parcel of everyday business applications as promised, its customers are ready to use it, at least according to an informal and very unscientific survey.

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Benioff’s Dreamforce Keynote Is A Sprawling, Socially Conscious Affair

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Marc Benioff, with his trademark theatricality on full display, welcomed to the Dreamforce keynote stage on Wednesday a procession of philanthropists, social activists, corporate executives and musicians—as well as a few Salesforce engineering and product managers.

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Dreamforce 2016 Live Blog Recap: Following Benioff, Will.i.am And Salesforce’s Big Reveals

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Salesforce’s annual Dreamforce conference is underway in San Francisco on Wednesday, with an expected 170,000 customers and partners filling into the Moscone Center to talk business software and witness CEO Marc Benioff’s unique blend of corporate philanthropy and culture and marketing…

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Salesforce takes another swing at Microsoft with chatbot building tools

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Companies have another set of tools at their disposal to build chatbots. Salesforce CEO Marc Benioff has begun touting a new LiveMessage service that’s aimed at connecting his company’s Service Cloud with messaging services like Facebook Messenger and SMS.

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Salesforce LiveMessage will let service reps talk with customers on Messenger, Line, SMS, WeChat

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During his opening Dreamforce keynote, Salesforce chief executive Marc Benioff introduced a bevy of products and updates, many of which have since been explored in detail. However, there was one which he quickly skimmed over called LiveMessage, an application that consolidates communication across…

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Salesforce buys mobile messaging app HeyWire

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With a focus on customer service and communication, Salesforce made its eighth acquisition this year, buying Boston-based HeyWire Inc. for an undisclosed amount.  HeyWire, a mobile messaging app built on the Salesforce platform that allows companies to interact with their…

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