Text messaging has been around for years, but only between individuals. Now, two-way messaging is…
Does conversational messaging improve customer satisfaction? [Video]
Any organization that adopts a new communications platform should ask itself this question: Will this method help or hurt our customer relations?
In the case of conversational messaging, the jury is in. Customer satisfaction greatly benefits from an easy, convenient and reliable messaging platform. By enabling customers to communicate with organizations through text message or SMS, conversational messaging technology overcomes common hurdles.
Traditionally, customers didn’t have a conversation with outreach teams – communication was slow, robotic and automated. Conversational messaging opens up a dialog that is both familiar and efficient for all parties involved.
If you want to make your customers happier, learn how to implement conversational messaging at your own company with the help of HeyWire.