Release Notes

LiveMessage v4.7

This version of the application includes the following enhancements: Facebook Messenger for LiveMessage is now generally available! All Service Service Cloud customers are eligible to purchase Facebook Messenger for LiveMessage. All LiveMessage features are supported for Facebook Messenger. Facebook Messenger enhancements…

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LiveMessage v4.4

This version of the application includes the following enhancements: Facebook Messenger Enhancements Auto-link and pop standard and custom object records that have been associated with a Facebook Messenger user’s unique ID automatically when a Messenger session is accepted. Auto-link and pop…

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LiveMessage v4.2

This version of the application includes the following enhancements: Facebook Messenger Support Associate Facebook pages with LiveMessage and start having Facebook Messenger conversations in the LiveMessage console Grant specific LiveMessage access to specific Facebook pages Locate all standard and custom objects…

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LiveText Agent v3.13

This version of the application includes the following enhancements: Short code support (Please contact your HeyWire sales rep for more information) Batch messaging support for campaigns Send text messages to campaign members based on campaign member status Check for duplicate phone…

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LiveText Agent v3.12

This version of the application includes the following ITR enhancements: A column for “Available Agents” has been added to the ITR Message table to track the number of available agents. A column for “MO Message Counter” has been added to the…

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LiveText Agent v3.11

This version of the application includes the following enhancements: Includes a patch for an issue that prevents records from auto-linking and the details pane from loading on orgs with large amounts of data.

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LiveText Agent v3.10

This version of the application includes the following enhancements: A configurable message be now be sent to texters when no LiveText user are available. Added an option to play or not play the audible alert for connection errors.

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LiveText Agent v3.9

This version of the application includes the following enhancements: MMS and outbound image sharing support Improved response management handling ITR improvements and support for custom objects The LiveText Agent widget color is now configurable Improved custom object support Added an AcceptedBy…

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LiveText Agent v3.6

This version of the application includes the following enhancements: Support for custom objects. Includes support for: Screen pop ‘Send Text Message’ button ‘Send Text to List’ button Auto-linking Manual linking Transcripts Transcripts for the ’Send Text to List’ functionality LiveText widget improvements…

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LiveText Agent v3.5

This version of the application includes the following enhancements: Quick Text Support (Beta) Added new LiveText admin settings to: Turn Text Session tabs containing new customer messages that have not been responded to red after a configurable period of time Select the…

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