Why not use conversational messaging to make the reservations process a bit simpler?
3 ways to get more from conversational messaging, pt. 2 [Video]
In part one of our series, we looked at how conversational messaging can make the reservations process simpler. In part two, let’s examine another side of the messaging platform: the field services industry.
Let’s say you expect the cable guy to show up between three and five p.m. But you need to know more specifically when he will be there, and the company won’t give you a better answer. Why not empower the technician himself to have a dialog with the customer through conversational messaging?
The technology can even be used to forward your inquiries from the company customer service team straight to the technician in question. It’s agile enough to put you in contact with the people you need to reach.
Thanks for watching. Make sure to check back soon for the final installment of our three-part series!