By enabling customers to communicate with organizations through text message or SMS, conversational messaging technology…
3 ways to get more from conversational messaging, pt. 1 [Video]
By now, most businesses have realized how valuable a conversational messaging platform can be for their customer service. These apps make it easier to get in touch with clients, resolve concerns and answer questions. But what other functional roles can these platforms fill?
Why not use conversational messaging to make the reservations process a bit simpler? Normally, patrons call a hotel or restaurant, sit on hold for a few minutes and find out the place is already booked up.
Instead, conversational messaging platforms give customers the ability to text that business quickly and easily, without unnecessary waits. They can even text something like this: “Hey, can you guys seat a table for two at eight o’clock?” It really is that conversational!
Thanks for watching! Come back soon for part two of this three-part series on conversational messaging.