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2016 Mobile Customer Service Predictions

Top 4 Predictions for Mobile Customer Service and Success in 2016

So, 2016 has arrived and you’ve survived the first two weeks back in the office.  Meanwhile, if you and your business are focused on increasing customer engagement – especially how you service customers via their mobile devices, there will be...
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healthcare texting

3 Ways Texting Can Change Healthcare Communication

To say texting is changing the way we interact with the world is like saying Mount Rushmore is a fancy pile of rocks. The potential for customer texting as a marketing and organizational tool is as limitless as the users...
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christmas text message

Yuletide Treasure: Tapping the Impact of Customer Texting

“To thine own self be true.” “How do I love thee, let me count the ways.” “All we are is dust in the wind.” As some of our most memorable quotes prove, sometimes the simplest of phrases carry the biggest...
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agents-texting

What Does Customer 2-Way Texting Mean For My Contact Center Agents? Nothing…

…because it requires no training! Agents can instantly improve their productivity while you enable a channel with 75% cost savings over using voice! What does it mean for your mobile customers? Better, smarter service and sales enablement. Customer & Conversational...
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How to Become Your Customer’s New BFF — The “What Customers Want” Infographic

Consumers are always looking for an easier way to get things done. But do they really want to text a business? You might be surprised at just how much your customers (and prospective customers) want to use their thumbs to...
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business texting

How Does Customer Texting for Business Work?

Text-Enable Your Current Business Numbers Most people think texting is only for mobile phones, but it is now possible to text-enable the toll free and business numbers your company already uses for sales and service. You don’t need to add...
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business texting myths

Breaking the Top 3 Business Texting Myths

Texting for business is still a new concept to many. It’s the missing piece to your omni-channel customer service strategy, and many aren’t aware of the impact this channel can have for consumers. We’re revolutionizing how this new channel connects...
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customer texting

The Best Contact Center Investment You Can Make This Year

BTW: Your Customers Want to Text You As you look at the many investments you need to make in your contact centers, you’re probably wondering where new digital channels fit in the mix. You know your customers are mobile. You’ve...
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airline-passenger-texting

Texting for Airline Customer Service

The airline industry couldn’t be more mobile and it’s critically important to be able to connect with guests and prospective customers on-the-go. That personal touch spans from initial interactions around reservations and services to individualized communications as your agents engage 1-to-1...
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