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1-way text alerts are out but messaging conversations are in!

What exactly is conversational messaging and how will it impact your enterprise?

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Facebook's F8 conference is always full of insights into the next big industry trends, but perhaps the biggest announcement has been an initiative to use FB Messenger for conversational commerce. Zuckerberg nailed it by saying very simply and succinctly "people want to message with business the way they message with their friends."

Facebook Messenger @ F8: The right approach to messaging and business – virtually unlimited potential

Facebook’s F8 conference is always full of insights into the next big industry trends, but perhaps the biggest announcement has been an initiative to use FB Messenger for conversational commerce. Zuckerberg nailed it by saying very simply and succinctly “people want to message with business the way they message with their friends.”

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The texting revolution is well underway and SMS is ubiquitous. Is your business ready for it?

The communication revolution: Why your business needs conversational messaging

The texting revolution is well underway and SMS is ubiquitous. Is your business ready for it?

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The Higher Ed Summit 2016 was a rousing success - what did some of the industry's top minds have to say during the event?

Recap: The top tweets from #HESummit16

The Higher Ed Summit 2016 was a rousing success – what did some of the industry’s top minds have to say during the event?

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When colleges & universities enable texting & mobile messaging between faculty, staff and students, the entire campus gets more done, faster.

Higher Ed Summit 2016: Text your students – and let them text you back

When colleges & universities enable texting & mobile messaging between faculty, staff and students, the entire campus gets more done, faster.

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2016 Mobile Customer Service Predictions

Top 4 Predictions for Mobile Customer Service and Success in 2016

So, 2016 has arrived and you’ve survived the first two weeks back in the office.  Meanwhile, if you and your business are focused on increasing customer engagement – especially how you service customers via their mobile devices, there will be...
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healthcare texting

3 Ways Texting Can Change Healthcare Communication

To say texting is changing the way we interact with the world is like saying Mount Rushmore is a fancy pile of rocks. The potential for customer texting as a marketing and organizational tool is as limitless as the users...
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christmas text message

Yuletide Treasure: Tapping the Impact of Customer Texting

“To thine own self be true.” “How do I love thee, let me count the ways.” “All we are is dust in the wind.” As some of our most memorable quotes prove, sometimes the simplest of phrases carry the biggest...
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agents-texting

What Does Customer 2-Way Texting Mean For My Contact Center Agents? Nothing…

…because it requires no training! Agents can instantly improve their productivity while you enable a channel with 75% cost savings over using voice! What does it mean for your mobile customers? Better, smarter service and sales enablement. Customer & Conversational...
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