Salesforce AppMavericks

App Mavericks — Enable 2 Way Texting With Your Customers

Salesforce MVP Jeff Douglas connected with Meredith Flynn-Ripley, CEO of Heywire, for Salesforce App Mavericks web chat. (more…)
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Stagefright Android security flaw

HeyWire comment on the reported “Stagefright” Android security flaw

Researchers at security firm Zimpirium have reported to Google the Stagefright Android security flaw vulnerability in Android devices that allows hackers to access phones without their owners knowing. Zimpirium says that the fault lies in a media library (used to process media files)...
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Mobile Industry Insights from the Boston App Strategy Workshop

Over 120 developers, publishers, and app enthusiasts gathered at the Application Developers Alliance Boston workshop on June 24 to listen to over 15 leading industry experts share stories and tips for success. Attendees gained valuable app strategy knowledge and were then able to enjoy conversation at Boston’s...
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HeyWire Salesforce1 co-app

Do You Want Facebook Messenger Owning Your Business Messages?

Facebook Messenger is a great app. I use it all the time to have quick conversations with friends and family… coordinating a movie get-together or a barbecue, you know the drill. Invite folks to get together. It’s easy… But until recently,...
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death of the voice channel

The Death of the Voice Channel?

  The voice channel has been more resilient than the dinosaurs.  It’s death has been predicted many times, but it has not only endured, it has strongly stood its ground.  Back in the late 90’s and early 2000’s the Web...
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HeyWire webinar

Customer Texting with Salesforce

The world is going mobile, and mobile customers prefer texting as their #1 form of communication. To date, businesses have been left out of these conversations — you can’t text TO a business for sales or service assistance. That is,...
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Add Texting to Avaya-based Contact Centers

Originally published by the IAUG — Text has quickly become a preferred communications channel for consumers who want to connect in the moment. However, many contact centers have focused on voice, email and live chat without building in robust support for text...
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Congrats to the Salesforce AppExchange on 3 Million Installs!

It’s amazing that the Saleforce AppExchange has hit over 3 MILLION INSTALLS. We are excited to be part of THE place where Salesforce users are able to come together and share their expertise with a larger community! The AppExchange powers...
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Compliant Mobile Messaging for Wealth Management Professionals

Financial institutions are already recognizing the importance of mobile devices as they continue to roll out branded mobile apps, incorporate short-code based marketing and auto-response services, and leverage text message-based secondary security authentication. What’s been missing until now is actually...
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