Conversational Messaging for Businesses

HeyWire connects your business with mobile customers who prefer texting and two-way, conversational messaging. Add conversational texting to your existing 1-800, e-commerce, office and shortcode numbers – the numbers your customers already know – and you will not only open a must-have communication channel but also achieve a competitive advantage.

With HeyWire, you can equip all the customer-facing professionals in your business with secure, business-class text messaging. HeyWire’s SMS apps for Salesforce integrate directly with the #1 CRM platform and offer full multi-device support. Also, HeyWire is equipped to handle a wide array of international needs and support for numbers outside North America.

COMING SOON: Integration with Facebook Messenger. Sign up to be alerted when available.

LiveText Agent for Contact Centers

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LiveText Agent adds the new, conversational messaging channel to your contact center that becomes 20-30% of your inbound activity within weeks. The ability for customers to text message your business not only increases their satisfaction by allowing them to interact with you the way they want but also significantly reduces overall support costs through higher agent utilization and reduction in voice channel overhead. It’s accessible directly within the Salesforce console, making the agent experience seamless and the customer experience the best it can be.

Learn about LiveText Agent

Business Messenger for Service Professionals

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Business Messenger arms all of your sales & service employees – enabling them to message directly with customers – using their direct-dial, business phone numbers instead of their own mobile numbers. This new communication channel opens up myriad ways for both inside and outside reps to maintain dialogues in real-time. It also syncs text conversations with Salesforce records for full history & visibility into customer relationships.

Learn about Business Messenger
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It’s So Easy to Text-Enable Your Business Phone Numbers – Learn How:

It takes less than a day to add business texting to any office landline or 1-800 toll free number.  Find out how you can add texting as a channel for all your customer-facing professionals.

Download our free ebook to learn how easily you can get started with customer-texting. Find out how you can delight your mobile customers while simultaneously lowering costs and improving quality. 

Get eBook
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